Terms of Service

Effective Date: November 12, 2025
Last Updated: November 12, 2025

These Terms of Service (“Terms”) govern your access to and use of the services provided by Propel HQ, Inc. (“Propel HQ,” “we,” “us,” or “our”), including the website at propelhq.io and our AI-powered CRM/prospecting tools for property management, real-estate, and related businesses (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

If you are using the Service on behalf of a company, brokerage, property management firm, or other legal entity, you represent and warrant that you have the authority to bind that entity, and “you” will refer to that entity.

1. Who We Are / Contact Information

Propel HQ, Inc.
3414 State Highway 96A
Interlaken, NY 14847
USA
Email: partners@propelhq.io
Website: https://propelhq.io

We provide AI-powered communication and lead management solutions to help business users (particularly in real estate, property management, and hospitality) manage inbound and outbound communications at scale.

2. Eligibility & Business Use

You must be at least 18 years old and capable of entering into a binding contract.
The Service is intended for business and agency use only, not for personal/consumer use.
By using the Service, you confirm that you are acting for business purposes.

3. Accounts and Organization Use

When creating or being granted access to an account, you agree to:

provide accurate, current, and complete information;
keep your credentials secure;
be responsible for all activity that occurs under your account.

If your account is part of an organization/team:

organization admins may have visibility into usage, lead/prospect conversations, and other activity tied to the organization;
we will act on the instructions of the organization regarding its users and Customer Content.

We may suspend or terminate accounts that violate these Terms or that are used in a way that risks the security or integrity of the Service.

4. Customer Content

“Customer Content” means any data, leads, property information, MLS exports/CSVs, communications with prospects, documents, or other material that you or your organization submit to or through the Service.

Your ownership. As between you and us, you own your Customer Content.
Our license. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Customer Content as reasonably necessary to:
- provide, maintain, and improve the Service;
- prevent or address service, security, or technical issues;
- comply with law or valid legal process.
Your responsibility. You are responsible for ensuring you have all rights and permissions to upload and process Customer Content (including personal data of leads, prospects, or tenants) and that doing so does not violate any contractual, MLS, marketing, privacy, or sector-specific rules.

Controller/processor note. For Customer Content you supply to run your business workflows, we generally act as a processor/service provider on your behalf; for our own account, billing, website, and Service operations data, we act as a controller.

5. Acceptable Use

You agree not to do any of the following:

use the Service to send unlawful, unsolicited, or bulk communications (spam), especially to recipients who have not consented;
use the Service to harass, discriminate, or otherwise target individuals in a way that violates applicable law;
upload or transmit any content that is illegal, infringing, defamatory, or otherwise objectionable;
collect, submit, or process personal data through the Service in violation of applicable privacy, marketing, real-estate, or communications laws or in violation of your own published privacy obligations;
upload or transmit malicious code, malware, or anything intended to damage or interfere with systems;
interfere with or disrupt the integrity or performance of the Service;
attempt to gain unauthorized access to the Service or related systems;
resell, sublicense, or distribute the Service to third parties without our prior written consent;
reverse engineer, decompile, or otherwise attempt to derive source code or underlying models, except to the limited extent permitted by applicable law;
use the Service in violation of applicable real-estate/MLS rules, property regulations, anti-spam/cold outreach laws (e.g. CAN-SPAM, GDPR e-privacy equivalents where relevant), or fair housing/anti-discrimination rules.

We may suspend or terminate access for any violation of this section.

6. AI Outputs and Limitations

The Service uses AI/ML models (including third-party model providers) to generate responses, drafts, summaries, or suggestions.

You acknowledge and agree that:

AI-generated outputs may be inaccurate, incomplete, out of date, or unsuitable for your specific use case;
we do not guarantee the accuracy, completeness, legality, or regulatory compliance of any AI-generated communication;
you are solely responsible for reviewing, approving, and, where required, modifying AI-generated messages before sending them to leads/prospects/tenants/customers;
we are not liable for decisions or actions you take in reliance on AI-generated content.

Where your industry imposes additional obligations (e.g. fair housing, marketing consents, MLS data usage), you must ensure AI-generated communications comply before use.

7. Subscriptions, Billing, and Invoicing

Subscriptions. Parts of the Service may be billed on a recurring subscription basis (monthly or annually, as selected).
Auto-renewal. Subscriptions will automatically renew unless you cancel before the end of the current billing period.
Payment methods. We process card payments through third-party providers (e.g. Stripe). In some cases, we may issue manual invoices; invoices are payable within the period stated on the invoice.
Fees. You agree to pay all fees associated with your plan. Fees are non-refundable except where required by law or expressly agreed in writing.
Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes.
Failed or disputed payments. If your payment cannot be processed, or is charged back or disputed, we may suspend or limit access to the Service until payment issues are resolved.

We may change pricing or plan features from time to time; if we do, we will notify you in advance where required.

8. Third-Party Services and AI Providers

The Service integrates with and relies on third-party services and infrastructure (for example: hosting such as AWS/Vercel, authentication such as Supabase, payments such as Stripe, email such as Resend, analytics/monitoring, and AI model providers such as OpenAI or Google Gemini).

We will send only what is reasonably necessary to enable the relevant feature.
Your use of some third-party services may be subject to those third parties’ own terms and privacy policies.
We are not responsible for the availability, performance, or policies of those third parties, and we will not be liable for interruptions or issues caused by them.

9. Confidentiality

Each party may receive or have access to confidential or proprietary information of the other party in connection with the Service. Each party agrees to:

use such information only as needed to perform under these Terms; and
protect such information from unauthorized use or disclosure.

This obligation survives termination. This section does not apply to information that is or becomes public through no fault of the receiving party, was already in its possession without obligation of confidentiality, or is independently developed.

10. Intellectual Property

The Service, including software, features, design, and content we provide, is owned by or licensed to Propel HQ and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription.
Except as expressly allowed, you may not copy, modify, distribute, sell, lease, or create derivative works of the Service.

Your Customer Content remains yours, subject to the license in Section 4.

11. Privacy

Your use of the Service is also governed by our Privacy Policy available on our website. By using the Service, you consent to the data practices described there.

12. Security and Data Handling

We implement reasonable and appropriate technical and organizational measures to protect Customer Content. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for:

configuring the Service to meet your regulatory needs,
not uploading data you are not permitted to upload,
and ensuring your own systems and endpoints are secure.

13. “As Is” Service / No Warranties

The Service is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

the Service will be uninterrupted, secure, or error-free; or
AI-generated outputs will be accurate, complete, or compliant.

14. Limitation of Liability

To the fullest extent permitted by law:

No indirect damages. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, business opportunities, goodwill, or data, even if we have been advised of the possibility of such damages.
Cap. Our total liability for any claim arising out of or relating to the Service or these Terms will be limited to the total fees you paid to us for the Service in the 12 months before the event giving rise to the liability.
Non-excludable liability. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnification

You will indemnify and hold harmless Propel HQ, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

your use of the Service in violation of these Terms;
your Customer Content (including claims that you did not have rights to upload it);
your violation of applicable privacy, marketing, real-estate, or MLS rules.

16. Termination

You may stop using the Service at any time.

We may suspend or terminate your access to the Service, in whole or in part, with or without cause, including if:

you violate these Terms;
your use poses a security or legal risk;
you fail to pay applicable fees.

Upon termination, your right to use the Service will cease. Sections that by their nature should survive (including confidentiality, IP, payment obligations, limitation of liability, indemnification, and governing law) will survive termination.

17. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws rules.

You agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Service.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or by posting a notice in the Service). The updated Terms will be effective when posted. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, contact us at:

Propel HQ, Inc.
3414 State Highway 96A
Interlaken, NY 14847
USA
Email: partners@propelhq.io